Use our knowledgebase to help solve problems fast

There are many "tips & tricks" that our technicians acquire over time. It is sometimes difficult to provide unlimited telephone support for issues which are not within the scope of supported topics as defined by our service contracts. We do, however, strive to help our clients and prospective clients in every way we can and eliminate unnecessary service charges for issues that can be rectified by the end user. To that end, we have compiled these resources to assist you in resolving common (and not so common) issues that may arise. If you are unable to correct the issue yourself please call 615.893.1574 and place a service call.

Please keep in mind that IT and Networking issues including, but not limited to, connecting print and scan to new or additional PC's, troubleshooting scan & print problems, etc... will be billed at the prevailing rate. MTR urges you to use the tools on this page first to quickly resolve many issues you may have.

Go to the brand specific support page and click on the brand of your device. You will be taken to the factory support page where you can find manuals, how to guides, drivers & downloads, and troubleshooting tips. This should be the first step in attempting to correct common problems.

If an MTR Network Engineer has directed you to this page for remote desktop support please click HERE.